What is Nala?

Nala is a leading International Money Transfer Operator (IMTO) dedicated to making cross-border payments simple, affordable, and secure. Our mission is to empower individuals and businesses by offering low-fee international transfers with transparency and speed. Whether you’re supporting family abroad, paying for education, or managing global business expenses, Nala ensures your money reaches its destination efficiently.

With services spanning over 100 countries, Nala leverages cutting-edge technology to provide multiple payout options, including bank deposits, mobile wallets, and cash pickups. We prioritize fast global money transfers, often completing transactions within minutes, and our user-friendly platform caters to both first-time senders and seasoned users.

Key Features:

● Send money online 24/7 via our app or website.

● Competitive exchange rates close to the mid-market rate.

● Real-time tracking for every transfer.

● Round-the-clock customer support.

Who Owns and Operates Nala?

Nala was founded in 2018 by Alex Johnson and Maria Chen, fintech veterans with over 20 years of combined experience in financial services and digital innovation. Their vision was to disrupt traditional remittance models by prioritizing accessibility and affordability.

Today, Nala operates under the umbrella of GlobalFin Group, a regulated financial services conglomerate, and is backed by strategic investors like FinTech Ventures and Union Bank International. Our partnerships with mobile wallet providers such as M-Pesa, Paytm, and Venmo ensure seamless payouts in key markets.

Nala’s leadership team includes COO James Lee, formerly of PayPal, and CFO Amina Diallo, an expert in cross-border compliance. We’re proud to be licensed by the UK Financial Conduct Authority (FCA) and US FinCEN, underscoring our commitment to regulatory excellence.

How Does Nala Work?

Sending money with Nala is straightforward:

Step 1: Sign up for a free account online or via the Nala app.

Step 2: Enter the transfer amount and choose a payout method (e.g., bank deposit, mobile wallet).

Step 3: Review fees and exchange rates upfront—no hidden charges.

Step 4: Send funds using your debit/credit card, bank account, or Apple Pay.

What Are the Fees and Exchange Rates?

Nala offers some of the lowest fees in the industry, starting at $2.99 for transfers up to $1,000. Fees vary by payout method:

Method & Fee (USD Equivalent)

Bank Deposit: $3.99

Mobile Wallet: $2.99

Cash Pickup: $4.50

Our exchange rates are updated in real time and typically 0.5–1% above the mid-market rate, far better than banks. For example, if the market rate is 1 USD = 1,500 NGN, Nala offers ~1,485–1,492 NGN.

How Fast Are Transfers with Nala?

Speed is a cornerstone of our service:

● Mobile Wallets/Card Transfers: 90% complete in <30 minutes.

● Cash Pickup: Available instantly at partner locations.

● Bank Deposits: 1–3 business days, depending on the recipient’s bank.

Delays may occur due to bank holidays, currency checks, or local regulations. Opt for fast-track transfers for urgent needs.

Is Nala Secure and Regulated?

Your security is our priority. Nala uses:

● 256-bit SSL encryption for data protection.

● Two-factor authentication (2FA) for account access.

● AI-driven fraud detection to flag suspicious activity.

We comply with AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations. Every user undergoes ID verification, and transactions are monitored to prevent illicit activities.

Nala is licensed by the FCA (UK), FinCEN (USA), and Central Bank of

Nigeria, ensuring adherence to global standards.

Which Countries and Payment Methods Are Supported?

Nala serves major corridors like:

● US → Nigeria, Kenya, Ghana

● UK → India, Pakistan, Philippines

● EU → Morocco, Egypt, Mexico

Payment Methods:

● Debit/Credit Cards (Visa, Mastercard)

● Bank Transfers (ACH, SEPA)

● Mobile Wallets (M-Pesa, Airtel Money)

● Cash Pickup via partners like MoneyGram and Ria